About Footjoy

Who is Footjoy’s target customer?
Footjoy caters to serious golf enthusiasts who value premium performance both on and off the course. Our customers appreciate high-quality golf apparel, footwear, and accessories designed for optimal performance and style.
What type of products does Footjoy offer?
We specialize in comprehensive golf performance gear including:
  • Golf shoes and footwear collections
  • Technical golf apparel (base layers, mid-layers, outerwear)
  • Golf gloves and headwear
  • Specialized collections like HyperFlex and Limited Edition lines
  • Golf bags and travel accessories
  • Performance belts and bottoms

Product Information

How do I choose the right size for golf apparel?
Our golf apparel is designed with athletic fit in mind. We recommend consulting our detailed size charts available on each product page. For performance wear, many golfers prefer a slightly more fitted cut to minimize interference during swings.
Are Footjoy products designed for specific weather conditions?
Yes, we offer specialized collections for various conditions. Our Base/Mid-Layers provide warmth without bulk, while Outer Layers offer protection from wind and rain. The Limited Edition Black Ice Collection is specifically engineered for cooler weather performance.
What makes Footjoy golf shoes unique?
Footjoy golf shoes combine premium materials, advanced stability technology, and waterproof protection to enhance your game. Different collections cater to various preferences from traditional styling to modern athletic designs.

Ordering & Payment

What payment methods do you accept?
We accept all major credit cards including Visa, MasterCard, and JCB, as well as PayPal for secure and convenient checkout.
Is my payment information secure?
Absolutely. We use industry-standard encryption technology to protect your payment information and ensure secure transactions.
Can I modify or cancel my order after placement?
Orders enter our processing system quickly to ensure fast delivery. Please contact us immediately at [email protected] if you need to modify or cancel an order, and we’ll do our best to accommodate your request.

Shipping & Delivery

What are your shipping options?
We offer two shipping methods:
  • Standard Shipping ($12.95): Via DHL or FedEx, delivered within 10-15 days after dispatch with full tracking and insurance
  • Free Shipping: Via EMS for orders over $50, delivered within 15-25 days after dispatch
How long does order processing take?
All orders require 1-2 business days for processing before dispatch. During this time, our team carefully prepares your golf gear with the same attention to detail that goes into crafting our products.
Do you ship internationally?
We proudly ship Footjoy products worldwide, bringing premium golf performance to discerning players across the globe. Please note that we are unable to deliver to certain remote locations and select Asian countries due to logistical constraints.
How can I track my order?
Once your order is dispatched, you will receive a confirmation email with tracking information. This allows you to monitor your shipment’s progress from our facility to your doorstep.
What if my delivery is delayed?
While we strive to meet all estimated delivery times, circumstances beyond our control (including weather conditions, customs processing, and carrier delays) may occasionally impact delivery schedules. We appreciate your understanding should such situations arise.

Returns & Exchanges

What is your return policy?
We offer a 15-day return policy from the date of receipt. If your Footjoy products don’t meet your expectations, you may return them for exchange or refund within this period.
How do I initiate a return or exchange?
Please visit our Returns & Exchanges page for complete details and instructions. For personalized assistance, contact our customer service team at [email protected].
Are there any restrictions on returns?
Returned items must be in original condition with tags attached. Certain products may have specific return requirements detailed on our Returns & Exchanges page.

Need Further Assistance?

Our customer service team is here to help with any questions or concerns about our products, delivery, or your shopping experience.

Email: [email protected]

Address: 4067 Joanne Lane, Boston, US 02110

Thank you for choosing Footjoy – where we deliver excellence in golf performance, both on and off the course.