Last Updated: January 2024

At Footjoy, we believe that excellence extends beyond our premium golf apparel and equipment to include the protection of your personal information. Just as we craft our HyperFlex collections and Limited Edition lines with precision and attention to detail, we approach your privacy with the same level of care and sophistication that serious golfers deserve.

1. Information We Collect

To provide our global community of golf enthusiasts with a premium shopping experience, we collect the following types of information:

Personal Information

  • Contact Details: Name, email address, phone number, shipping address
  • Payment Information: Credit card details (processed securely through our payment partners), PayPal account information
  • Account Information: Username, password, purchase history, preferences
  • Communication Records: Correspondence with our customer service team

Technical Information

  • Device Data: IP address, browser type, device type, operating system
  • Usage Data: Pages visited, time spent on site, products viewed, referral sources
  • Location Data: General geographic location to provide region-appropriate content and comply with shipping restrictions

2. How We Use Your Information

We use your personal information with the same precision and purpose that defines our golf equipment:

  • Order Processing: To process and fulfill your purchases, including payment processing and worldwide shipping (excluding certain remote locations and select Asian countries)
  • Customer Service: To provide the exceptional support that defines the Footjoy experience
  • Product Improvement: To enhance our golf apparel, footwear, and accessories based on customer preferences
  • Marketing Communications: To share information about new collections, limited editions, and special offers that match your interests
  • Security: To protect against fraud and unauthorized transactions
  • Legal Compliance: To meet our legal obligations and enforce our terms of service

3. Data Sharing and Disclosure

We treat your data with the same discretion and quality standards that we apply to our premium products:

  • Service Providers: We share information with trusted partners who assist with payment processing, shipping, and marketing, all bound by strict confidentiality agreements
  • Legal Requirements: We may disclose information when required by law or to protect our rights and safety
  • Business Transfers: In the event of a merger or acquisition, customer information may be transferred to the new owners
  • International Transfers: As we serve golf enthusiasts worldwide, your data may be processed in countries with different privacy laws, always with adequate protection measures

We never sell your personal information to third parties for their marketing purposes.

4. Data Storage and Security

Just as our premium golf shoes are engineered for waterproof protection, we implement bank-level security measures to safeguard your information:

  • Encryption: Industry-standard SSL encryption for all data transmissions
  • Secure Storage: Protected servers with limited access
  • Payment Security: PCI-DSS compliant payment processing
  • Data Retention: We retain personal information only as long as necessary for business purposes or as required by law

5. Your Rights and Choices

We respect your control over your personal information, reflecting the precision and customization of our golf gear:

  • Access: Request a copy of the personal information we hold about you
  • Correction: Update or correct inaccurate information
  • Deletion: Request deletion of your personal information, subject to legal requirements
  • Opt-Out: Unsubscribe from marketing communications at any time
  • Data Portability: Request your data in a machine-readable format
  • Restriction: Request limitations on how we process your data

To exercise these rights, please contact us using the information below.

6. Cookies and Tracking Technologies

Our website uses cookies and similar technologies to enhance your shopping experience, with the same attention to detail we apply to our Limited Edition collections:

  • Essential Cookies: Required for basic site functionality and secure checkout
  • Performance Cookies: Help us understand how visitors interact with our site
  • Functional Cookies: Remember your preferences and settings
  • Marketing Cookies: Deliver relevant advertisements based on your interests

You can control cookie preferences through your browser settings. Note that disabling certain cookies may affect site functionality.

7. International Operations

While we proudly serve golf enthusiasts worldwide (excluding certain remote locations and select Asian countries due to logistical constraints), we maintain consistent privacy standards across all regions. Each data transaction is processed with the same level of care and security that goes into crafting our premium golf apparel.

8. Children’s Privacy

Our website is not intended for children under 16. We do not knowingly collect personal information from children without verifiable parental consent.

9. Policy Updates

We may update this policy to reflect changes in our practices or legal requirements. Significant changes will be communicated through our website or directly to registered users.

10. Contact Us

For privacy-related inquiries or to exercise your rights, please contact our dedicated team:

Email: [email protected]

Address: 4067 Joanne Lane, Boston, US 02110

Response Time: We typically respond within 1-2 business days, matching the careful attention we give to processing each order and privacy request.

Thank you for choosing Footjoy – where every detail, from our premium golf gear to our privacy practices, is designed to enhance your experience both on and off the course.