Our Commitment to Excellence

At Footjoy, we extend the same precision and dedication to our shipping and returns process that we apply to crafting our premium golf apparel and equipment. Just as our HyperFlex collections are engineered for peak performance on the course, we’ve designed a seamless shipping and returns experience to ensure your complete satisfaction with every purchase.

Shipping Information

Order Processing

All orders are processed within 1-2 business days after payment confirmation. You will receive a shipping confirmation email with tracking information once your order has been dispatched.

Shipping Methods & Timeframes

Shipping Method Cost Delivery Time Carrier
Standard Shipping $12.95 10-15 business days after dispatch DHL or FedEx
Free Shipping Free for orders over $50 15-25 business days after dispatch EMS

International Shipping Note: We proudly serve golf enthusiasts worldwide, excluding certain remote locations and select Asian countries. International customers may be responsible for customs duties and taxes, which are not included in the shipping cost.

Returns & Exchanges Policy

Return & Exchange Timeframe

We accept returns and exchanges within 15 days from the date you receive your items. This extended timeframe reflects our commitment to serving golf enthusiasts worldwide and accounts for varying international shipping times.

Conditions for Returns & Exchanges

  • Items must be in original, unworn condition with all tags attached
  • Original packaging must be included and undamaged
  • Proof of purchase (order number) is required
  • Items must be free of any odors, stains, or damage

Non-Returnable Items

To ensure the highest standards of quality and hygiene, the following items cannot be returned or exchanged:

  • Golf Gloves (for hygiene reasons)
  • Limited Edition Collections (Black Ice Collection, Tour Collar items due to their exclusive nature)
  • FJ Insiders Products (special member exclusives)
  • Items marked as “final sale” or clearance

Return Process – Step by Step

  1. Initiate Your Return
    Contact our customer service team at [email protected] within 15 days of receiving your order. Use the return request template below for faster processing.
  2. Wait for Authorization
    Our team will respond within 1-2 business days with a Return Authorization Number and shipping instructions.
  3. Package Your Items
    Securely package the items in their original packaging, including all tags and documentation.
  4. Ship Your Return
    Send your return package to:
    Footjoy Returns
    4067 Joanne Lane
    Boston, US 02110
    We recommend using a trackable shipping service.
  5. Processing
    Once received, we’ll inspect your items and process your return within 3-5 business days.

Refund Information

Refund Timeline: Refunds are processed within 3-5 business days after we receive and inspect your return. The funds will appear in your account within 7-10 business days, depending on your financial institution.

Refund Methods:

  • Credit Card/PayPal: Refunded to your original payment method
  • Store Credit: Available upon request for faster processing

Shipping Costs: Original shipping fees are non-refundable. Return shipping costs are the responsibility of the customer, except in cases of incorrect or damaged items shipped by us.

Exchange Process

Exchanges follow the same process as returns. Please indicate your desired exchange item in your return request. If the exchange item is of higher value, you’ll be charged the difference. If it’s of lower value, you’ll receive a refund for the difference.

International Returns

International customers are responsible for any customs duties or return shipping costs. We recommend declaring the package as “Returned Goods” to avoid additional customs fees.

Return Request Template

Subject: Return Request – Order #[Your Order Number]

Email to: [email protected]

Dear Footjoy Customer Service Team,

I would like to request a return/exchange for my recent order.

Order Number: [Your Order Number]
Date of Purchase: [Purchase Date]
Items to Return: [List items with sizes/colors]
Reason for Return: [Size issue, color preference, etc.]
Preferred Resolution: [Refund / Exchange for (specify item)]

Please provide return instructions and authorization number.

Thank you,
[Your Full Name]
[Your Email Address]
[Your Phone Number]

Need Assistance?

Our customer service team is here to help with the same precision and care we apply to crafting our premium golf gear.

Email: [email protected]
Response Time: 1-2 business days
Address: 4067 Joanne Lane, Boston, US 02110

Thank you for choosing Footjoy – where every detail, from our premium golf gear to our customer service, is designed to enhance your experience both on and off the course.