Last Updated: [Insert Date]

Welcome to Footjoy, your premier destination for high-quality golf apparel and equipment. These Terms and Conditions govern your use of our website, golfapparelco.com, and all purchases made through it. By accessing our site or placing an order, you agree to these terms. Please read them carefully, as they outline the rights and responsibilities of both you (the user) and Footjoy (the merchant). Our goal is to provide a transparent, fair, and enjoyable shopping experience, reflecting the same precision and dedication we apply to crafting our golf gear.

1. User Obligations and Responsibilities

As a user of our website, you agree to:

  • Provide accurate and complete information during account creation and checkout, including your name, email address, and shipping details.
  • Use the site only for lawful purposes and not engage in any fraudulent activities, such as unauthorized purchases or misuse of payment methods.
  • Respect our intellectual property by not copying, distributing, or modifying any content from the site without our prior written consent.
  • Comply with all applicable laws and regulations in your jurisdiction, including those related to online purchases and international trade.
  • Ensure that you are of legal age to enter into binding contracts (typically 18 years or older) in your country of residence.

Failure to adhere to these obligations may result in the suspension of your account or cancellation of orders.

2. Product and Service Description

Footjoy specializes in premium golf apparel and equipment designed for enthusiasts who value performance and style. Our product range includes:

  • Apparel: Bags, Shoes, Base/Mid-Layers, Belts, Bottoms, Headwear, Outer Layers, Pants, and limited editions like the Black Ice Collection and Tour Collar items.
  • Golf Gear: FJ Insiders Products, Golf Gloves, Golf Shoes, and other accessories.
  • Features: Products are engineered for durability, comfort, and excellence on the course, with exclusive items available for members and limited editions.

We strive to provide accurate descriptions and images, but slight variations in color or size may occur due to screen settings. If you have questions, contact us before purchasing.

3. Order and Payment Terms

When you place an order on Footjoy, you agree to the following terms:

  • Order Processing: Orders are processed within 1-2 business days after payment confirmation. You will receive a shipping confirmation email with tracking details once dispatched.
  • Payment Methods: We accept Visa, MasterCard, JCB, and PayPal. All payments are processed securely, and you authorize us to charge the total amount at the time of order.
  • Shipping:
    • Standard Shipping: $12.95 via DHL or FedEx, delivered within 10-15 business days after dispatch.
    • Free Shipping: Available for orders over $50 via EMS, delivered within 15-25 business days after dispatch.
    Note: We ship worldwide excluding certain remote locations and select Asian countries. International customers may be responsible for customs duties and taxes, which are not included in shipping costs.
  • Order Cancellations: You may cancel an order within 24 hours of placement by contacting us. After this period, orders cannot be canceled as processing begins.
  • Pricing and Availability: All prices are in USD and subject to change. If an item is out of stock, we will notify you and offer a refund or alternative.

4. Returns and Refunds

We aim for your complete satisfaction with every purchase. Our returns policy is designed to be fair and transparent:

  • Return Timeframe: Returns and exchanges are accepted within 15 days from the date you receive your items.
  • Conditions: Items must be in original, unworn condition with all tags attached and original packaging included. Proof of purchase (order number) is required.
  • Non-Returnable Items: For hygiene and exclusivity reasons, the following cannot be returned:
    • Golf Gloves
    • Limited Edition Collections (e.g., Black Ice Collection, Tour Collar items)
    • FJ Insiders Products
    • Items marked “final sale” or clearance
  • Return Process:
    1. Contact customer service at [email protected] within 15 days of receipt.
    2. Wait for authorization and a Return Authorization Number (1-2 business days).
    3. Package items securely and ship to: Footjoy Returns, 4067 Joanne Lane, Boston, US 02110, using a trackable service.
    4. We inspect returns and process refunds within 3-5 business days of receipt.
  • Refunds: Refunds are issued to the original payment method within 3-5 business days after inspection, with funds appearing in your account in 7-10 business days. Original shipping fees are non-refundable, and return shipping costs are your responsibility, except for incorrect or damaged items from us.
  • Exchanges: Follow the return process and specify the desired exchange item. Price differences will be adjusted accordingly.
  • International Returns: Customers are responsible for customs duties and return shipping costs. Declare packages as “Returned Goods” to avoid fees.

5. Intellectual Property

All content on this website, including text, images, logos, and product designs, is the property of Footjoy and protected by intellectual property laws. You may not reproduce, distribute, or use any content without our express written permission. Unauthorized use may result in legal action.

6. Limitation of Liability

Footjoy strives to provide accurate information and high-quality products, but we are not liable for:

  • Any indirect, incidental, or consequential damages arising from the use of our website or products.
  • Issues related to third-party services, such as shipping delays, customs hold-ups, or payment processor errors.
  • Product misuse or alterations not in accordance with our guidelines.
  • Events beyond our control, including natural disasters or supply chain disruptions.

Our total liability for any claim related to your purchase is limited to the order value. This does not affect your statutory rights under consumer protection laws.

7. General Provisions

  • Governing Law: These terms are governed by the laws of the United States, specifically the state of [Insert State, e.g., Massachusetts], and any disputes will be resolved in its courts.
  • Changes to Terms: We may update these terms periodically. Changes will be posted on this page with the “Last Updated” date. Continued use of the site constitutes acceptance.
  • Severability: If any part of these terms is found invalid, the remainder remains enforceable.
  • Contact Information: For questions or assistance, reach out to us:
    Email: [email protected]
    Response Time: 1-2 business days
    Address: 4067 Joanne Lane, Boston, US 02110

Thank you for choosing Footjoy. We are committed to enhancing your experience both on and off the course, with every detail crafted for your satisfaction.